|
|
<$BlogRSDURL$> Archives
|
Dear Timmy Ho's. I was rather disgruntled while visiting my fave coffee place, bright and early Sunday morning. To my dismay, the lady on the other side of the talk box (in the drive thru) informed me that they no longer made Chocolate Chip muffins, but encouraged me to try the New Triple Chocolate muffin instead. Well hell no I said. I want the chocolate chip ones.Apparently, this Timmys discontinued them. Now, these chocolate chip muffins are almost as staple at Timmys as a double double is. Please, for the love of chocolate chip muffins, bring em back! Sincerely, A heartbroken Chocolate Chip Muffin lover Aka - Megan Pratt Response: Dear Ms. Pratt, I would like to thank you for taking the time to write to our Head Office. We always appreciate hearing from our valued customers and I would like to take this opportunity to respond to your inquiry. At Tim Hortons, we have two types of products, "Required" products and "Optional" products. Required products are items that our stores must carry and should have available at all times. These are our companies core products and popular choices among our customers. On the other hand, optional products are items that store owners can chose from. This means that a product that is offered at one store may not be offered at another location. The decision of which optional products the store will carry is made by the Store Owner and is based on several factors, such as demand. The Chocolate Chip muffin is offered to our stores as part of our "Required" Products line. We would like to take the opportunity to look into this further. Please provide the specific location information along with the date and time this happened, and we will forward this information to the District Manager, who will address this issue at the store level with the staff. I thank you once again for writing and we hope to have the opportunity to serve you again soon. Yours Truly, THE TDL GROUP CORP., Lisa Operations Services Posted by Bella at 12:50 PM# 0 Comments:
|
